Privacy Policy
At naturopathy-melbourne.com.au, safeguarding your personal information is a priority. We handle all personal and health data responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how your information is collected, used, stored, and disclosed.
Please note: naturopathy-melbourne.com.au provides administrative and facility support services to independent naturopaths and allied health professionals who run their own practices from our premises. Each practitioner holds individual responsibility for clinical care, health record management, and compliance with their own privacy obligations under Australian law.
What Information We Collect
To support your care and manage day-to-day administrative functions, we may collect:
- Personal details — name, date of birth, address, and contact information
- Health information — medical history, current health conditions, medications, allergies, and any relevant health concerns shared with your practitioner
- Financial information — payment details and invoices (please note: Medicare and private health fund rebates do not apply to naturopathic services)
- Booking information — appointment history and practitioner preferences
How We Collect Your Information
Your personal and health information may be gathered:
- Directly from you via intake forms, online bookings, emails, or phone
- From your treating practitioner, with your knowledge and consent
- From authorised third parties — such as other healthcare providers, NDIS coordinators, or aged care plan managers — where you have given permission
How We Use Your Information
The information we hold may be used to:
- Support your practitioner in delivering safe and appropriate care
- Coordinate appointments, process payments, and issue receipts
- Send appointment reminders and relevant administrative communications
- Meet our legal obligations or respond to lawful requests
Sharing Your Information
We only disclose personal information where necessary, and always with appropriate protections in place. This may include:
- Your treating naturopath or health professional
- Payment platforms and practice management software that support clinic operations
- Authorised third parties such as NDIS or aged care coordinators, where consent has been provided
- Relevant authorities, where disclosure is required by law (e.g. court orders or public health notifications)
We do not sell or disclose your information for marketing or commercial purposes.
Data Storage and Security
We take reasonable and proportionate steps to protect your information, including:
- Secure electronic systems with restricted access controls
- Encrypted storage and password-protected software
- Secure handling of any physical records
- Ongoing privacy and data awareness practices for administrative staff
Each independent practitioner may also maintain their own records in line with their professional and legal requirements.
Accessing or Correcting Your Information
You have the right to request access to, or correction of, your personal information at any time. Please get in touch via phone or email and we will assist you directly — or liaise with your practitioner where the information relates to their clinical records.
Privacy Concerns or Complaints
If you have concerns about how your information has been handled, we encourage you to contact us. We will work to address the matter promptly and fairly. Where a concern relates specifically to your treating practitioner, we will facilitate communication where we are able to.
If you remain unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Policy Updates
This privacy policy is reviewed periodically and may be revised to reflect changes in legislation or clinic operations. The most current version will always be accessible on this website.
Thank you for choosing Naturopathy Melbourne
We are committed to supporting your care journey with professionalism, discretion, and respect. If you have any questions or concerns about this policy, please don’t hesitate to contact us.