Because your experience matters
Our commitment to you
Everyone who comes here deserves careful, respectful, professional care — without pressure and without gimmicks. Here is what that means in practice.
You get the full appointment
Sixty minutes for a first consultation, and your naturopath spends most of it listening. You are not moved through on a timer.
You hear what they actually found
Your naturopath tells you what they think is going on and why, in plain language, before anything is prescribed. If something is not clear, ask — that is what the appointment is for.
Nothing is sold to you under pressure
There is no package to sign up to, no set number of visits and no script. Anything prescribed is explained and priced first, and you can say no to any part of it.
You are told when it is not the right answer
Where something needs a GP, a specialist or imaging, your naturopath will say so and refer you. Naturopathy works alongside medical care, and some things belong with your doctor.
You are free to stop
There is no commitment beyond the appointment you have booked. If naturopathic care is not helping, you should hear that from your naturopath rather than work it out for yourself.
Our 7-day guarantee
Natural medicine works differently for every person, and no therapy can guarantee a health outcome. What we do stand behind is the quality of the care and the service you receive.
If you are not satisfied with your experience during your consultation, we offer a 100% money-back guarantee within 7 days of your appointment.
What this guarantee covers
It applies to the quality of the service and your experience at the clinic.
It does not apply to individual health outcomes, which vary from person to person and depend on factors unique to each person. It doesnot cover the cost of any products, supplements or testing recommended as part of your treatment plan.
Nothing here limits your rights under the Australian Consumer Law, which apply in addition to this guarantee. See the full refunds policy.
If something wasn't right
Tell us. Your naturopath would rather hear that an appointment didn't work for you than have you not come back and never say why. Call(03) 9089 7568and ask for reception, orsend it in writingif you'd rather.
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